COME MEET US!
at a Fraction
of the Cost
Our rates are quite flexible and affordable to suit any startup’s budget. We offer basic per-agent rates that allow you to get started right away! You can start with just one agent or grow your team to meet your needs!
You can build and customize your team as you see fit-from adding a QA specialist, workforce analyst, and product trainer to team leader; we can adjust to your needs.
Travel Reservations and Ticket Booking
We have been instrumental in helping travel companies in the areas of flight booking, hotel reservations, cars, and activities. Our travel agents have been trained in systems such as Sabre and Amadeus. In addition, our PCI DSS certification ensures the security of card data in all transactions.
We have played a crucial role in assisting new businesses in collecting, managing, and publishing data on websites, apps, and content management systems. SOPHI is certified under ISO 27001, investing in people, processes, and technology to protect our customers with regular independent, expert assessments of whether data is sufficiently protected.
We resolve customer technical issues using various ticket management systems. Our technical support and helpdesk agents analyze problems and monitor issues that are critical to day-to-day business operations. We make sure that we provide internal technical support to boost productivity within the business.
We have a team that is experienced in lead generation, appointment setting, and sales. We’ve been a vital part of supporting companies in calling prospective and current clients informed about goods, services, and promotions. We make sure that every lead will turn into a sale.
Customer Relations Management
We work with companies to manage and create relationship-building strategies with the goal of giving each consumer a consistent, satisfying experience. We make sure that we build long-term relationships to address customers’ needs.
Multilingual Phone Support
We provide round-the-clock, multilingual customer support over the phone, chat, or email regardless of the customer’s location or preferred language. Having multilingual support will help increase the efficiency of your travel services.
Certificate and Compliance
SOPHI Outsourcing is compliant with PCI DSS, adhering to technical and operational standards to secure and protect credit card data provided by cardholders and transmitted through card processing transactions. In addition, we are certified under ISO/IEC 27001, an international standard on how to manage information security. This assures our customers that our commitment to maintaining confidently, integrity, availability and privacy of their data is a top priority and will be regularly evaluated by independent auditors.